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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joel Langill

October 2, 2024

1  out of  5
rating by Joel Langill
"Based on my prior (lack of) interaction with the Holtebeck team, I would not recommend this agent for your insurance needs. Matt is responsible for a master policy associated with a condo association of which I am a member. When my father passed 2 years ago and I inherited the property, I reached out to Matt on multiple occasions to discuss insurance coverage. It has been 2 years and again I have reached out to Matt's office for assistance with my insurance needs and have yet to receive a single return call. I am glad business is good for him now, but his customer service is some of the worst I have ever seen. Can't answer the phone and has not returned a single call in 2 years. My problem is that I have nowhere else to turn. I am a unit owner on a condo policy, but since I am not named on the policy, he does not feel he has to talk to me. Good thing is that someday I may be on the board and at that time, I will definitely move the insurance from this unworthy agent!"
We responded:
"Hello Joel, thank you for letting me know about these concerns, I made it a priority to look into some of the issues you have been having. After reviewing our notes it looks like we have been responding to the best of our ability with you as a unit owner. I would recommend reaching out to those who make those decisions for your condo association to see if they are able to work with you on some of the problems you have been facing. Our goal is to make sure that you and each of the owners have that most appropriate protection for your condo and association. We appreciate you and if you would like contact our office we can look at trying to solve anything we can help with."
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Katrina Schlafer

September 12, 2024

5  out of  5
rating by Katrina Schlafer
"Matt Holtebeck and his team assisted me in getting my own car insurance when I moved out of my parents' house. It had not navigated that on my own before and he was patient and understanding. He also helped my husband and I switch our home insurance from Allstate and save a LOT of money. We have long term disability through State Farm, as well as motorcycle, multi-vehicle, umbrella, and personal articles policies. Matt even helped me procure my notary bond insurance. I always receive prompt replies to my questions and clarification on policy matters. I can't recommend Matt any more highly!"
We responded:
"Thank you for your glowing review Katrina! We always strive to provide awesome customer service, and to be your first choice for all of your insurance needs and questions."
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Aj Adleman

September 5, 2024

1  out of  5
rating by Aj Adleman
"My previous carrier raised rates significantly so 6 months ago I decided to get quotes. I had several companies quote our insurance needs including Holtebeck State Farm. One particular point of interest for us was coverage for ice shoves because we own a cottage on lake Winnebago and had incurred damage once before. The Holtebeck agency informed me that if we were to purchase earthquake insurance our cottage would be covered for ice shoves. OK....seemed weird but that is what we were told. With that in mind we decided to pay hundreds more per year because we were under the impression that our cottage would get the coverage we wanted. Just before the renewal for the cottage came due I decided to check on the earthquake coverage with another State Farm agent. He informed me that earthquake insurance would not be beneficial for the cottage. There were other instances of mis-information, but this was the last straw. Why did he mis-inform us? Was it intentional just to get our business, or just plain incompetence. I'll let you decide that. I moved to a different State Farm agent, but in the end I am paying hundreds more per year for the same insurance I could have had somewhere else, and when trying to get new quotes to replace State Farm they are higher now because we have not been with State Farm very long. Do yourself a favor and avoid the Holtebeck State Farm Agency"
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Sherri Denney

August 28, 2024

5  out of  5
rating by Sherri Denney
"Awesome experience. Answered a lot of questions and when we got we got to talking, gave many more suggestions to save money and better insurance for the future"
We responded:
"Thank you for the wonderful review! We always strive to provide awesome customer service, and to be your first choice for all of your insurance needs and questions. "
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Joe Voegtline

August 21, 2024

5  out of  5
rating by Joe Voegtline
"First .I spoke to a actual human being. Amanda was great. Kind efficient I could of been talking to a friend. 10 out of 10. Thank you again."
We responded:
"Thank you for the kind words and 5-star review. Amanda is a wonderful addition to the Matt Holtebeck State Farm Insurance team! I am glad you had a great experience!"
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Carly Gammey

August 13, 2024

5  out of  5
rating by Carly Gammey
"Shelly is amazing! She got us everything we needed with notice. So easy to work with!"
We responded:
"Thank you for the 5-star review and kind words! Shelly is a valuable part of our insurance team, and we always strive to provide the best customer service."
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Brad Dassey

July 28, 2024

5  out of  5
rating by Brad Dassey
"Shelly is the most kind, compassionate and understanding person out there. She will help you with the utmost respect and care you deserve!"
We responded:
"Thank you for your glowing review! Shelly is a valuable member of the Holtebeck State Farm team, and we all strive to provide excellent customer service!"
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Brooklyn Marie

July 28, 2024

5  out of  5
rating by Brooklyn Marie
"Shelly Walsdorf is so kind and helpful. She goes above and beyond the expectations of just an insurance agent by providing excellent customer service as well."
We responded:
"Thank you for your kind words! Shelly has been an amazing addition to the Holtebeck State Farm team. Come see Shelly at the front desk for all of your insurance needs!"
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Paul Witthuhn

July 25, 2024

1  out of  5
rating by Paul Witthuhn
"Update: he’s still trash! Got a $30 a month (same plan) different and better company. He got all mad and short with me. Dude is nothing but a money grabber. Raised my car insurance without telling me, also hasn't responded when I have reached out about it.. oh forgot to add, they told me I had triple A coverage. But when I needed it, somehow I didn’t have it yet my cost keeps going up and up. Worst coverage you can ask for."
We responded:
"Rates change every 6 months. Notification occurs via postal mail or paperless depending on individual preferences. I always respond to requests that I receive within 1 business day. Feel free to contact me in person, call, text, email, or online request regarding your specific concerns."
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Alvin Chen

July 15, 2024

5  out of  5
rating by Alvin Chen
"I really love this insurance agency and particularly Shelly! She is so nice and helpful and I highly recommend her for anyone who wants to get rental or auto insurance"
We responded:
"Thank you for the 5 star review kind words! Shelly is a valuable part of our insurance team, and we are fortunate to have her here at our Appleton office. "
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Deb VS

June 11, 2024

1  out of  5
rating by Deb VS
"Update- If I could change this to a 0 star I would. He called saying he didn't get a cancelation notice on 1 of my 3 policies. I contacted my new agent who immediately provided the email sent to his office & acknowledged by Shelly his assistant. It was clear, cancel renters, auto & business policies. When he got that message he said, yes I just confirming. He stated he didn't say it was not received. We all make mistakes. I have respect when someone admits to their mistakes. Matt just makes up lies. EVERYTHING ABOUT THIS GUY IS SLIMY OLD SCHOOL USED CAR SALESMAN!! In his reply he says yes, there's been lots of changes in the insurance industry. I was talking about the many changes in MY BUSINESS & him not reaching out as my needs change. ABSOLUTELY CLUELESS! I was with Matt for approx 20 years. My insurance needs changed dramatically over those years. Other than me calling Matt to let him know what changed in my life & make sure I had coverage. The biggest change has been a business I started 4 yrs ago. I feel it was his job to touch base once a year and review my needs, she what's changed, etc."
We responded:
"I appreciate your business over the years and agree with that major changes have occurred in the insurance industry over the past 4 years specifically. We touch base several times per year to show our appreciation and open a line a of communication with all of our customers."
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Doug Dvorak

June 5, 2024

5  out of  5
rating by Doug Dvorak
"Just switched insurance companies, and Matt and Dave made this a seamless transition! Dave really took the time to explain every question I had and made sure I was comfortable with the switch! If you want a professional office with a laid back feel, I would definitely recommend!"
We responded:
"Thank you for the kind words and 5 star Google review. Dave is a long time resident of Appleton and very knowledgeable in all aspects of insurance. I am so glad that you had a great experience!"
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Robert Nelson

June 4, 2024

5  out of  5
rating by Robert Nelson
"Shelly at HOLTEBECK State Farm in Appleton, WI helped me with a confusing app log-in process today. She was very patient and upbeat in assisting me, and I appreciate all she did. Great asset to the agency. Thank you, Shelly! Bob Nelson"
We responded:
"Thank you for the kind words and 5 star review. Shelly is a wonderful addition to the Matt Holtebeck State Farm team!"
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Steven Pilewski

May 16, 2024

5  out of  5
rating by Steven Pilewski
"Matt Holtebeck from State Farm in Appleton along with his team are knowledgeable about SF products and were able to create a customized solution for my needs to both protect and provide grow for my long term goals. I had recommended multiple friends to give Matt a call who ultimately choose to work with Matt as well. I have been working with Matt for 10+ years so if you are reading this review, I would encourage you to give his office a call to explore the SF products."
We responded:
"Thank you for the 5 star review and kind words. We work hard to be your first and best choice for your insurance needs!"
Profile photo of Stephen Bigge

Stephen Bigge

May 1, 2024

5  out of  5
rating by Stephen Bigge
"I have worked with Matt and his team for over 15 years and they have been great. I have also worked with Amanda on our auto, home and life insurance needs and she is excellent and very responsive (usually gets back to me on quotes in just a few minutes). I would highly recommend Matt, Amanda and the rest of this team."
We responded:
"Thank you for your wonderful 5-star review and kind words! We appreciate your business and the relationship that we have developed over the many years. Amanda is a valuable member of our team and at Matt Holtebeck State Farm, we pride ourselves on excellent customer service. We always strive to be your first and best choice for auto insurance, home insurance, and life insurance!"
Profile photo of Mike Fitzpatrick

Mike Fitzpatrick

April 30, 2024

5  out of  5
rating by Mike Fitzpatrick
"If you are looking for a good insurance agent, look no further. Matt is bar-none, the best. He and his team have exceptional knowledge and advice for any situation you can think of. He and his team has always been prompt and attentive to any change or request. He is the type of agent that you keep for life. Many thanks to Matt and his team...I look forward to continuing to have him for many years to come."
We responded:
"Thank you Mike for the kind words and 5-star review! We pride ourselves on providing excellent customer service. Here at Matt Holtebeck State Farm Insurance, we strive to be your first and best choice for your insurance and financial services in Appleton, Wisconsin. "
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Rick & Veronica Damp

April 29, 2024

5  out of  5
rating by Rick & Veronica Damp
"Very quick and professional"
We responded:
"Thank you for the five-star review and kind words! We appreciate your business! "
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David Schrab

April 13, 2024

5  out of  5
rating by David Schrab
"Seemless transaction, thank you Matt, and State Farm"
We responded:
"Thank you for your kinds words and 5 star review. Here at Matt Holtebeck State Farm Insurance we strive to be your first and best choice for your insurance and financial services in Appleton, Wisconsin. "
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Michelle Schrab

April 12, 2024

5  out of  5
rating by Michelle Schrab
"We’ve had Matt Holtebeck from State Farm for many years and have been very happy with all the help he gives us. I would strongly recommend him for an agent."
We responded:
"Thank you for your kinds words and 5 star review. We appreciate your business and the relationship that we have developed over the many years. We strive to be your first and best choice for auto insurance and home insurance in Outagamie County and the surrounding areas."
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Vanessa Spivey

March 8, 2024

5  out of  5
rating by Vanessa Spivey
"I've known Shelly for several years & she always has a smile on her face! She is very friendly and extremely knowledgeable when it came to all my questions with insurance! Happy to have her smiling face in the state farm insurance office!"
We responded:
"Thank you for the kind words and wonderful review! Shelly is a valuable member of our team and ready to assist with auto insurance or home insurance needs. "
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Paul Astromovich

February 15, 2024

5  out of  5
rating by Paul Astromovich
"Every time I walk into my agents office at State farm the service is second to none , any questions or issues that I've had they've always stop what they're doing to take time for me and that is not service that you find in a lot of places these days so I'm so glad to have met Matt Holtebeck and his staff here in Appleton thanks again guys I really appreciate you. PS- and they sent me birthday wishes how cool is that....!!!!"
We responded:
"Thank you for the kind words and 5 star review! We strive to be your first and best for for your auto insurance in Appleton. "
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Karen Nordlinder

November 28, 2023

5  out of  5
rating by Karen Nordlinder
"Shelly helped me with an auto and home owners quote. She was amazing!"
We responded:
"Thanks for the 5 star review and kind words! We strive to be the first and best choice for your insurance and financial services. "
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Preston Bauer

October 12, 2023

5  out of  5
rating by Preston Bauer
"Amazing all around service. Jerric is a great agent!"
We responded:
"Thank you for the kind words and wonderful review!"
Profile photo of Ann Hetherington

Ann Hetherington

August 3, 2023

5  out of  5
rating by Ann Hetherington
"State Farm is a wonderful insurance to have. Matt Holtebeck and his team is always there to help out. Just to point out how wonderful his business is. I received a card for my bday and as well as I got a beautiful text message to enjoy the rest of the week. Now that shows character. Any problems are always dealt with great importance. Great job Matt and team. Thank you! You are very much appreciated. Sincerely Ann H."
We responded:
"Thank you for the 5 star review and kind words. It is always a pleasure to see you. We try our hardest to provide remarkable customer service to you and all of our customers throughout Appleton, the Fox Cities, and beyond. Please call, text, or email with any questions or concerns. "
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Denise Menigoz

July 29, 2023

5  out of  5
rating by Denise Menigoz
"Mike from State Farm was fantastic. My battery was dead in St Elizabeth’s parking lot. He got Bobs towing to come out immediately…in less than 20 minutes. Super service & super agent. Matt has a wonderful agency! Thanks so much for helping an old lady out. Denise Menigoz"
We responded:
"Hi Denise! I’m sorry to hear that you had a dead battery, but I’m glad the Mike was able to assist. Our local and after hours team work 24 hours per day and 7 days per week to ensure that you are not left stranded. "